LIF Limited Quality Policy

Lanigan International Freight Limited was established in October 1973  providing a Transport Service& freight forwarding service to numerous industries. This lead to the opening of a warehousing facility based in North Dublin, where we are currently based, employing 25 members of staff.

Quality of service is important to Lanigan International Freight Limited because we value our ardent reputation with our customers. We strive to meet the expectations of each customer by providing excellent customer service, and commit ourselves to continuous improvement, with regular training opportunities on offer to all members of staff. This has allowed us to implement a quality service management system which allows us to manage our performance as a company. 

The Quality Service Management System

Project planning

Project planning involves risk management of the project. Staff selection is on the basis of how each member of staff skills meet the requirements of the project. Responsibilities of staff involved in the project are formally set out in their written job description and forward job plan. The progress of projects is subjected to review by meetings and phone calls. The case points from these interactions are recorded with other key project information in an auditable project file. 

Quality of service

We have the following systems and procedures in place to support our aim of customer satisfaction and continuous improvement of our service throughout our organisation:

• Regular management of customer feedback
• A customer complaints procedure
• Regular vehicle checks and maintenance of all plant equipment that we use
• Training and development for all members of staff
• Regular health and safety assessments
• Regular audit of all internal processes
• Regular staff audits and appraisals
• Management reviews and assessments of customer complaints, feedback and all audit results 

Responsibility of quality service 

Though the Managing Director has ultimate responsibility for quality service, all employees have a responsibility within their own areas of work, so helping to ensure that quality service is embedded within the whole of the company. This policy is reviewed and updated with all members of staff on an annual basis.